Call Center Tech Support
South Plainfield, NJ South Plainfield, NJ Full-time Full-time $19 - $20 an hour $19 - $20 an hour 5 days ago 5 days ago 5 days ago Momentum Solar is a premier residential solar provider with offices in multiple states nationwide.
Founded in 2009, Momentum has grown exponentially over the past decade, with 2000
employees and counting.
We pride ourselves in managing the entire solar process for customers, from sale to completed installation.
Ensuring a seamless transition to renewable energy.
We have over 55,000 installs with an A
rating with the Better Business Bureau.
Duties & Responsibilities The Call Center Support Tech position is the initial point of contact for troubleshooting call center related problems.
The technician must provide routine and emergency support to end users on a variety of issues.
Responsibilities for the position include identifying, researching and resolving user issues, call ownership, as well as the documenting, tracking and monitoring of problems to ensure timely resolution.
The ability to recognize and escalate priority issues and translate technical terms into non-technical language is critical to the success of this role.
The technician must exercise independent judgment, as well as demonstrate a continuous positive attitude and be a team player.
Specifically, the Call Center Support Tech will:
Maintain/ install headsets and telecom software Troubleshoot Windows 10 and VOIP problems Administer lead imports/exports, prioritization and distribution strategies Manage account provisioning within Velocify and Call Tools (Users, Groups, Roles and Permissions) Develop an understanding of the sales and business processes to manage lead management solutions Monitor real-time lead distribution, status, and dashboards Working with IT, monitor overall system performance and communicate system changes, outages or planned maintenance windows Minimum Requirements:
Computer proficiency, with focus on Microsoft Windows and VOIP calling Understanding of call center specific hardware (i.
e.
headsets and telecom phones) Ability to apply logic, mathematical concepts and calculations Previous call center experience preferred Strong mathematical, analytical, communication and interpersonal skills, strong customer-service skills including courteous telephone etiquette, and strong negotiation skills with sense of urgency in mind Ability to interpret policies and procedures and communicate effectively Capability to adapt to a fast-paced environment and learn and retain new or evolving information and procedures Ability to work under stress and pressure and respond to inquiries with tact, diplomacy and patience Ability to work in a team environment Ability to exercise discretion on sensitive and confidential matter Momentum is an equal opportunity employer.
Job Type:
Full-time Pay:
$19.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
South Plainfield, NJ 07080:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in South Plainfield, NJ 07080.
Estimated Salary: $20 to $28 per hour based on qualifications.
Founded in 2009, Momentum has grown exponentially over the past decade, with 2000
employees and counting.
We pride ourselves in managing the entire solar process for customers, from sale to completed installation.
Ensuring a seamless transition to renewable energy.
We have over 55,000 installs with an A
rating with the Better Business Bureau.
Duties & Responsibilities The Call Center Support Tech position is the initial point of contact for troubleshooting call center related problems.
The technician must provide routine and emergency support to end users on a variety of issues.
Responsibilities for the position include identifying, researching and resolving user issues, call ownership, as well as the documenting, tracking and monitoring of problems to ensure timely resolution.
The ability to recognize and escalate priority issues and translate technical terms into non-technical language is critical to the success of this role.
The technician must exercise independent judgment, as well as demonstrate a continuous positive attitude and be a team player.
Specifically, the Call Center Support Tech will:
Maintain/ install headsets and telecom software Troubleshoot Windows 10 and VOIP problems Administer lead imports/exports, prioritization and distribution strategies Manage account provisioning within Velocify and Call Tools (Users, Groups, Roles and Permissions) Develop an understanding of the sales and business processes to manage lead management solutions Monitor real-time lead distribution, status, and dashboards Working with IT, monitor overall system performance and communicate system changes, outages or planned maintenance windows Minimum Requirements:
Computer proficiency, with focus on Microsoft Windows and VOIP calling Understanding of call center specific hardware (i.
e.
headsets and telecom phones) Ability to apply logic, mathematical concepts and calculations Previous call center experience preferred Strong mathematical, analytical, communication and interpersonal skills, strong customer-service skills including courteous telephone etiquette, and strong negotiation skills with sense of urgency in mind Ability to interpret policies and procedures and communicate effectively Capability to adapt to a fast-paced environment and learn and retain new or evolving information and procedures Ability to work under stress and pressure and respond to inquiries with tact, diplomacy and patience Ability to work in a team environment Ability to exercise discretion on sensitive and confidential matter Momentum is an equal opportunity employer.
Job Type:
Full-time Pay:
$19.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
South Plainfield, NJ 07080:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in South Plainfield, NJ 07080.
Estimated Salary: $20 to $28 per hour based on qualifications.
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